Support
Answers to the usual questions, and a real person when they’re not enough.
Recording
Where should I put the phone?
Flat on the table, in the middle, screen up. Keep it away from laptops’ fans and the coffee machine. One phone covers a normal meeting room.
Is there a limit on how long I can record?
No, on any plan. Long recordings take longer to transcribe on the phone.
Do I need permission to record people?
Tell the room you are recording and get everyone’s agreement first. The law differs from place to place, and in many places recording without consent is an offence. That responsibility is yours, not the app’s.
Transcripts and minutes
How accurate is it?
No transcriber is perfect, so every line can be edited and played back, and your final transcript and minutes are exactly right. For the most accurate transcript, Pro and Max offer cloud transcription, which also handles meetings in many languages.
It mixed up two speakers. What do I do?
Next time, answer “How many people spoke?” before transcribing; knowing the number helps a lot. For this meeting, open Speakers to merge or split voices, or select part of a line and give it to the right person.
Which languages does it understand?
Many. When a meeting switches language, AuralMinutes puts an English version beside anything not in English and keeps what was actually said underneath.
Plans and purchases
How do I restore a purchase on a new phone?
Open Plans in the app and tap Restore purchases, using the same App Store or Google Play account you bought with. Pro and Max also follow your AuralMinutes account when you sign in.
How do I cancel or get a refund?
Subscriptions are billed by Apple or Google, so cancellations and refunds go through them: on iPhone, Settings, your name, Subscriptions; on Android, Google Play, Payments & subscriptions.
Your data
Where are my recordings kept?
On your phone, in the app’s private storage. If you choose a recovery folder, a copy of each meeting is also saved there, and if that folder syncs to iCloud Drive or Google Drive, those services hold the copy.
Will I lose my meetings if I delete the app?
Deleting the app removes its private storage. Meetings saved to a recovery folder, or exported as project files, come back when you reinstall and choose that folder again.
How do I delete my account?
In the app: Settings, Account, Delete account. More about deleting your account.